Q1. What about the lead time?
A: Sample needs 5-10 days, mass production time needs 1-2 weeks for order quantity.
Q2. Is it OK to print my logo on led light product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q3. How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%. Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.
Q4. What is your standard warranty period for the LED emergency lights?
A: We provide high-quality assurance with a standard warranty on functional performance. For detailed warranty policies on specific models, please reach out to our service team.
Q5. Do you support customized processing or OEM/ODM orders?
A: Yes, we provide domestic and foreign trade OEM customization, processing, and dedicated research and development services to match your specific engineering projects.
Q6. What certifications or protection ratings do these lights offer?
A: These products feature an IP66/WF2 rating, ensuring robust protection against dust, water, and corrosion in harsh industrial or outdoor environments.