Frequently Asked Questions
Can I request a sample order for this chandelier pendant light?
Yes, we accept sample orders to evaluate and confirm product quality. Mixed samples are fully supported.
What is the standard production lead time?
Sample requests take 3 to 5 days, while bulk mass production typically requires 1 to 2 weeks depending on ordered quantities.
Is there a minimum order quantity (MOQ) for your lighting products?
We maintain a low entry requirement. We can supply a single unit (1pc) for initial sample evaluation.
How are orders shipped and how long does delivery take?
We regularly ship via premium international express carriers like DHL, UPS, FedEx, or TNT, which normally takes 3-5 days. Air cargo and sea freight are also optional depending on shipment volumes.
Do you offer a warranty on your pendant lighting?
Yes, we offer a comprehensive 2-year warranty covering all our commercial and residential lighting products.
How do you handle product defects or issues?
Our products are manufactured under a strict quality control system with a defect rate below 0.2%. If a failure occurs during the warranty period, we will dispatch replacement lights with subsequent orders, or organize repairs and coordinate appropriate solutions.
Jable Light
