Q1: What is the warranty for these neon lights?
We offer a 3 to 5-year warranty for our lamps. If any quality issues occur within this period, we provide free replacements upon proof of photos or videos.
Q2: Can I cut the neon strip to a specific length?
Yes, the strip is designed to be cut. The cutting unit length is approximately 2.5cm (0.98 inches), allowing for precise DIY designs and signage.
Q3: How do you ensure the product quality?
We implement three QC processes: testing raw materials, inspections during production, and a final one-by-one test after a 12-hour aging process.
Q4: Is the neon strip waterproof for outdoor use?
Yes, these lights have an IP65 waterproof rating and are made of heat-resistant, UV-resistant silicone, making them suitable for indoor and outdoor use year-round.
Q5: Do you accept OEM or custom branding?
Absolutely. We offer OEM and ODM services, including printing your logo on the product and customizing the retail packaging.
Q6: What is the lead time for samples and mass production?
Generally, samples take 5-7 days. The lead time for mass production depends on the order quantity. Small orders via express are the fastest option.
Jable Light
