Frequently Asked Questions
Q
Are you a trading company or a factory?
We are a factory. If you plan to visit our factory, we will arrange to pick you up.
Q
What is the main product range?
We mainly produce LED strip lights and LED aluminum profiles. In order to meet the demands of one-stop purchasing, we also provide related accessories, such as LED controllers, power supplies, and connectors.
Q
What is the minimum order quantity (MOQ) for your products?
We do not set a minimum order quantity for standard products. For customized products, it depends on the requirements; generally, the MOQ is 500 meters for LED strips and 1000kg for LED aluminum profiles.
Q
What LED specifications and colors do you offer?
Our product line includes a full range of LED strips (5050, 3528, 2835, 2216, 5630, 3014) with CCT, RGB, RGBW, RGBCCT and all color temperatures. We can also produce specialized UV, IR, Fresh, and Grow light strips according to customized requirements.
Q
What is the warranty policy?
Our standard products carry a 3-year warranty, while select products carry a 5-year warranty. For any confirmed product quality issues, we will provide a replacement or a refund.
Q
What is the typical delivery timeframe?
The delivery schedule for standard products is outlined below:
| Products |
< 1,000M |
< 20,000M |
< 100,000M |
| LED Strips |
1 - 3 days |
15 - 20 days |
20 - 35 days |
| LED Aluminum Profiles |
3 - 5 days |
7 - 15 days |
20 - 35 days |
|
* Note: Standard products only. Delivery for customized items is subject to product specifications.
|
Jable Light
