Q: Are you a manufacturer or a trading company?
A: We are a professional commercial lighting manufacturer integrating R&D, production, sales, and service, with our own brand. We have our own factory and production lines, and 100% of our products are exported overseas. By dealing directly with the factory, you get competitive pricing and direct technical support.
Q: What international certifications do your LED lighting products have?
A: Our certifications and qualifications include CE (LVD & EMC), RoHS, ENEC, HACCP, D-Mark, and more. For detailed documents, please feel free to reach out to us.
Q: Do you offer OEM/ODM customization services?
A: Yes, we provide complete and professional OEM/ODM customization services. We offer customized product solutions based on your project requirements, from specific product parameters to installation methods (surface mounted / suspended) and packaging.
Q: What is the minimum order quantity (MOQ)? Can I purchase samples for testing?
A: We offer flexible MOQ options. Sample orders range from 1-10 pcs for quality evaluation and market testing. Bulk orders start from 10+ pcs. OEM custom orders are determined based on custom complexity and material procurement.
Q: What is your warranty period? How is the warranty handled?
A: Our indoor LED linear luminaires typically come with a 5-year warranty, which can be extended to 7 years for special requirements. During the warranty period, if a quality issue occurs, we will provide a solution within 24 hours. All our products are 100% tested before shipment to maintain a low defect rate.
Q: Do you test all products before shipment? What is your quality control process?
A: Yes, we strictly control quality through a four-stage process. First, incoming material inspection checks all core components. Second, in-line QC includes multiple lighting tests on each production line. Third, all products undergo a 2-hour burn-in test after assembly. Finally, strict sampling inspection is performed before shipment.
Jable Light
