Frequently Asked Questions
Q1. Can I get a sample of an LED light?
Yes, we welcome sample orders for testing and quality inspection. Mixed samples are acceptable.
Q2. What about lead times?
Samples require 2-5 days, while bulk orders depend on actual circumstances.
Q3. How do you ship goods and how long does delivery take?
We typically ship via DHL, UPS, FedEx, or TNT. Delivery usually takes 3-5 days. Air and sea freight are also available.
Q4. How do I order LED lights?
First, inform us of your requirements, application, and quantity. Second, we provide a quotation based on your specifications or our recommendations. Third, the customer confirms the sample and arranges a deposit. Fourth, we initiate production and keep you updated on progress.
Q5. Can my logo be printed on LED products?
Yes. Please formally notify us before production and confirm the design using our sample first.
Q6: How are defects handled?
First, our products are manufactured under strict quality control with a defect rate below 0.02%. Second, within the warranty period, we will send replacement lights via a small new order. For defective bulk products, we will repair and reship them, or discuss solutions based on actual circumstances.
Jable Light
