Q1: Can I have a sample order for LED light?
Yes, we welcome sample orders to test and check quality. Single or mixed samples are acceptable. Delivery time is 1-2 days from our European warehouse and 7-10 days from China.
Q2: What is the delivery time of bulk orders?
Inventory in Europe: 1-3 days delivery to all European countries. Stock in China: 1 week delivery from factory. OEM from China: 3-5 weeks for mass production.
Q3: How to pay for sample and bulk orders?
We accept various payment methods including T/T, L/C, Paypal, and Trade Assurance on Alibaba. Please contact us for specific bank details for your order.
Q4: How to deal with faulty products?
Our products undergo strict quality control with a defect rate of less than 0.02%. During the guarantee period, we will send new units with your next order for small quantities. For larger batches, we will discuss repair or replacement solutions.
Q5: Can you supply special lighting design?
Yes, we provide professional LED lighting design services, including Dialux simulations and 3D product renderings.