Q1 Can I have a sample order for led light?

Yes, we welcome sample order to test and check quality. One sample or mixed samples are acceptable.

We also can ship samples from our warehouse in Germany!

Q2 How to deal with the faulty?

Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.02%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.

Q3 Can you supply the special lighting design?

Sure, LED lighting design including the Dialux simulation, 3D products renderings etc.

Q4 What is the standard warranty on these LED lights?

We provide a 3 to 5-year warranty on our lighting solutions, ensuring stable performance and continuous technical support during the service lifespan.

Q5 Do you support customization (OEM/ODM)?

Yes, we support comprehensive OEM/ODM services, including color temperature customization, power output alterations, brand labeling, and custom packaging designs.

Q6 How do you ensure product safety during shipment?

All shipments are packed securely with high-density protective foam inserts and export-standard heavy-duty boxes to prevent damage during long-distance shipping.